سياسة الاسترداد

At SLN Collection, we want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our refund and return policy below.

Returns

  • You may request a return within 14 days of receiving your order.
  • To be eligible for a return, your item must be:
    • Unused, unworn, and in the same condition that you received it.
    • In its original packaging, with tags and labels still attached.
  • Items that are worn, washed, altered, or damaged by the customer will not be accepted for return.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made items
  • Underwear or intimate apparel (for hygiene reasons)

Refunds

  • Once we receive and inspect your returned item, we will notify you by email.
  • If your return is approved, your refund will be processed within 7–14 business days, and a credit will be applied automatically to your original payment method.
  • Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted.

Exchanges

  • We only replace items if they are defective, damaged, or if you need a different size (subject to stock availability).
  • If you wish to exchange an item, please contact us first at info@slncollection.com.

Return Shipping Costs

  • Customers are responsible for paying the shipping costs for returning items.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery at info@slncollection.com with photos of the issue. We will arrange a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.
  2. Then contact your credit card company, as it may take some time before your refund is officially posted.
  3. Next, contact your bank. Processing time can vary.
    If you’ve done all of this and still have not received your refund, please contact us at info@slncollection.com.

Contact Us

For questions about returns or refunds, please reach us at: info@slncollection.com